We have introduced an Online triage tool that enables our GPs to conduct consultations more efficiently.
eConsult provides an online portal where you can self-check your symptoms, and receive on the spot medical advice 24/7. Helping to relieve pressure on GPs by giving you access to round-the-clock support and alternative treatment providers.
To please not visit the surgery in person but contact us by telephone or by our e-consult service. You can click on the following link https://111.nhs.uk/service/covid-19 for further advice and guidance.
Coronavirus - Covid-19
Due to the current Coronavirus situation and the risk of the virus’ spread, the Practice has taken the decision to suspend face to face booking and implement a "triage" system. If you need to book an appointment please contact the Practice on 01209 313313 where you will be put through to one of our receptionists. You will be asked about the reason for your visit and will receive a telephone call from your doctor.
We would be grateful if you could help us to help you by keeping phone calls to a minimum as the increased call volume hinders our doctors in phoning you. Please do not visit the Practice unless a doctor has asked you to attend.
Stay at home if you have Coronavirus symptoms
Stay at home for 14 days if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Please do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
https://111.nhs.uk/service/covid-19 or call NHS 111 for advice if you do not have access to the Internet. (Due to the volume of calls NHS 111 is receiving, you may need to dial several times.)
Please do not go to a GP surgery, pharmacy or hospital until you have received advice from NHS 111.
For general information about the coronavirus, visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
We are monitoring the situation closely and will continuously reassess the safest way to provide our services to patients. Please check back here regularly.
Please do not contact the Surgery for sick notes relating covid-19 or self isolation as we are not oblighed to issue these at present. NHS Digital will provide a solution via 111
Let’s Talk About Dying!
Talking about the end of life can be very emotional, both for the person who is nearing the end of their life and for their friends and family. The benefits of talking about this include: feeling in control, having the relief of knowing that your wishes have been documented and that relatives will know what you want and won't have to worry about getting it wrong. There are many things that can be considered when talking about end of life planning such as; where you may want to be cared for in your final days i.e. at home with family or in hospital, whether you may or may not want to have resuscitation attempted. These are all things we can help you with at the surgery. A document called a TEP form can be completed documenting your wishes to help guide medical personnel when the time comes. If you or you are a lasting power of attorney for health and welfare for a loved one would like to discuss how we may be able to help you please contact the surgery and ask to talk to someone about this.
The following links will provide you with further information about this:
Information about planning for end of life: https://www.independentage.org/information/personal-life/difficult-conversations/talking-about-end-of-life-planning
Information about TEP forms:
Welcome to Manor Surgery
The Manor Surgery has been established for over 100 years. Formerly sited in Green Lane, we moved in 1984 to Manor Surgery which was purpose-built to meet the needs of modern General Practice.
Manor Surgery has been awarded the SAVVY Kernow kitemark in recognition that it is a young person friendly service. We have a specific mobile number young people can text for confidential advice or an appointment 07936 386 124.
For more information about SAVVY Kernow please visit https://www.savvykernow.org.uk
Do you have an URGENT problem?
We will see you or contact you on the same day, but this might not be with the person of your choice.
Want to see a specific doctor?
You can pre-book with that doctor, however it may be several days before that doctor is available.
Minor or self-limiting illness?
You will be directed to seek healthcare advice from other sources e.g. pharmacists, minor injury centres or online via NHS Choices.
These are reserved for truly housebound and terminally ill patients.
Our GPs will have a set number of face-to-face and telephone appointments available each day. Once full, calls will go to the duty team for triaging.