Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

At the surgery we started the Friends and Family test in December 2014, please see our results below.


Select year:
  • 89% Recommended
  • 3% Neither / don't know
  • 8% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Mar 2019 000000
Feb 2019 000000
Jan 2019 200000
Dec 2018 100000
Nov 2018 100100
Oct 2018 200000
Sep 2018 000000
Aug 2018 100000
Jul 2018 200000
Jun 2018 410000
May 2018 110000
Apr 2018 200000
Mar 2018 100100
Feb 2018 200100
Jan 2018 300010
Dec 2017 600000
Nov 2017 410030
Oct 2017 320100
Sep 2017 500020
Aug 2017 211000
Jul 2017 622100
Jun 2017 1882020
May 2017 400000
Apr 2017 100010
Mar 2017 500000
Feb 2017 500000
Jan 2017 200000
Dec 2016 021000
Nov 2016 000000
Oct 2016 300000
Sep 2016 210000
Aug 2016 500000
Jul 2016 410000
Jun 2016 920000
May 2016 1730000
Apr 2016 720000
Mar 2016 400000
Feb 2016 000000
Jan 2016 000000
Dec 2015 000000
Nov 2015 000000
Oct 2015 000000
Sep 2015 000000
Aug 2015 000000
Jul 2015 000000
Jun 2015 000000
May 2015 000000
Apr 2015 000000
Mar 2015 000000
Feb 2015 000000
Jan 2015 000000
Dec 2014 000000
Nov 2014 000000
Oct 2014 000000
Sep 2014 000000
Aug 2014 000000
Jul 2014 000000
Jun 2014 000000
May 2014 000000
Apr 2014 000000
Mar 2014 000000
Feb 2014 000000
Jan 2014 000000
Dec 2013 000000
Nov 2013 000000
Oct 2013 000000
Sep 2013 000000
Aug 2013 000000
Jul 2013 000000
Jun 2013 000000
May 2013 000000
Apr 2013 000000
Mar 2013 000000
Feb 2013 000000
Jan 2013 000000
Dec 2012 000000
Nov 2012 000000
Oct 2012 000000
Sep 2012 000000
Aug 2012 000000
Jul 2012 000000
Jun 2012 000000
May 2012 000000
Apr 2012 000000
Mar 2012 000000
Feb 2012 000000
Jan 2012 000000
Dec 2011 000000
Nov 2011 000000
Oct 2011 000000
Sep 2011 000000
Aug 2011 000000
Jul 2011 000000
Jun 2011 000000
May 2011 000000
Apr 2011 000000
Mar 2011 000000
Feb 2011 000000
Jan 2011 000000
Dec 2010 000000
Nov 2010 000000
Oct 2010 000000
Sep 2010 000000
Aug 2010 000000
Jul 2010 000000
Jun 2010 000000
May 2010 000000
Apr 2010 000000
Mar 2010 000000
Feb 2010 000000
Jan 2010 000000
Dec 2009 000000
Nov 2009 000000
Oct 2009 000000
Sep 2009 000000
Aug 2009 000000
Jul 2009 000000
Jun 2009 000000
May 2009 100000

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

Dr Cowan is very helpful and thorough. I can't praise him enough. Some of the 'appointments team' can be scary/intimidating when you ring in on the phone to make an appointment.
Posted on: 21/01/2019

Angie stands out but all the staff are really good. I am a diabetic.
Posted on: 15/01/2019

The whole team - they are the best when needed
Posted on: 19/12/2018

Dr Tamsin Craze always seems to be professional and yet approachable/has been since I can remember and has always been welcoming and helpful. Catherine is nice. I've always highly recommended and regarded Manor Surgery as the best until the last year or two where I feel a decline in the caring attitude of the doctors.
Posted on: 22/11/2018

Always had excellent treatment from the whole team
Posted on: 19/11/2018

Can't name one person - everyone is very pleasant
Posted on: 17/10/2018

I can't remember but a nurse lady with blond hair really helped me with smoking,
Posted on: 08/10/2018

Dr A Craze and Dr Kitson - compassion and go out of their way to help me.
Posted on: 08/08/2018

Isabel Davies - always willing to help out and Trish and Karen, both the same.
Posted on: 26/07/2018

The dressings nurses are always cheerful and helpful and it is a pleasure to have them attend to me
Posted on: 17/07/2018

Best care I've had since I've been registered. Super thank you to them all - Dr Kitson, Dr Dargue, Dr Denholm and Cath the phlebotomist.
Posted on: 25/06/2018

All of the doctors. The staff, nurses and doctors are excellent
Posted on: 20/06/2018

Caroline receptionist, she is very kind, helpful and pleasant
Posted on: 05/06/2018

All of them
Posted on: 17/05/2018

All the desk girls and doctors
Posted on: 16/05/2018

Glenn - very friendly and approachable.
Posted on: 18/04/2018

Dr Andrew craze - very helpful
Posted on: 16/04/2018

Dr Bahri. Very helpful reception area.
Posted on: 22/03/2018

Appointments ladies and all staff here are polite and professional and this surgery is second to none in my experience. Always tidy here too.
Posted on: 26/02/2018

Very helpful
Posted on: 14/02/2018

Very slow
Posted on: 08/02/2018

Dr Denholm, but all of the staff seem excellent to me. He is kind and friendly, but so are most, if not all.
Posted on: 22/01/2018

Dr T Craze - put me at ease and was compassionate.
Posted on: 17/01/2018

Not getting the support I need, or ask.
Posted on: 10/01/2018

Trish/Karen/Isabel/Dr Andrew Craze - very accommodating and helpful
Posted on: 09/01/2018

Dr Denholm - caring and helpful. A breath of fresh air
Posted on: 21/12/2017

Reception staff - always very kind and patient
Posted on: 20/12/2017

Karen - always very helpful and approachable
Posted on: 18/12/2017

Rachael - so helpful and caring
Posted on: 15/12/2017

Glen - straight talking but kind. Brilliant sense of humour!
Posted on: 04/12/2017

Dr S Kitson, she was very compassionate and understanding
Posted on: 24/11/2017

Waiting time to be seen almost half hour late no explanation or apology given
Posted on: 08/11/2017

Lianna, Karen and Ashlie because of their commitment to patients. All front desk are excellent.
Posted on: 25/10/2017

Reception always helpful.
Posted on: 19/10/2017

Dr T Craze and Dr A Craze because they pay attention and listen to you. They are excellent doctors.
Posted on: 16/10/2017

As someone that suffers from anxiety due to (fully diagnosed) bipolar affective disorder, the times I need to see a doctor are the times I am most anxious. I'm particularly anxious about making phone calls and specifically picked your surgery because it had an online booking service. In recent months it appears you have stopped this service as it says "no internet bookable appointments" last time this happened (fortunately it was for something else and I wasn't feeling anxious) I called up and there were loads of appointments available they just hadn't been put on the online service! This time however I am unable to make a phonecall so probably won't come in as again, there are no available appointments on your online service.
Posted on: 11/10/2017

Karen and Alison (wonderful ladies) couldn't do without you.
Posted on: 27/09/2017

Surgery staff and doctors are always helpful and welcoming and clearly care about their patients.
Posted on: 22/09/2017

Because of their caring
Posted on: 19/09/2017

Karen (prescription) always helpful and willing to help
Posted on: 13/09/2017

Everyone in the practice is always friendly and helpful
Posted on: 06/09/2017

All good
Posted on: 14/08/2017

Nurse Tricia is a lovely person. True vocational Nurse
Posted on: 09/08/2017

Been with the surgery for 30 years. Most if the GPS are great as are the nurses etc. Although you can get a frosty reception from the front staff at times. The surgery is always clean
Posted on: 20/07/2017

All nurses. Excellent care always friendly.
Posted on: 20/07/2017

No words can express my thanks for the care given by the doctors and staff of Manor Surgery to my elderly mum, particularly in the last stages of her life. Also for the support given to our family. Mum had been a patient since the 'Green Lane' Surgery and in all those years would only have praise for all those she came into contact with within the medical profession. Thank you.
Posted on: 18/07/2017

I wouldn't like to distinguish between anyone (all good)
Posted on: 13/07/2017

Dr Craze - amazing! very helpful, knows my history
Posted on: 06/07/2017

Nursing and reception always pleasant and efficient
Posted on: 05/07/2017

All good. I have seen a lot of them and have always helped.
Posted on: 28/06/2017

Complete clinic. Excellent service.
Posted on: 27/06/2017

Everyone - good service
Posted on: 26/06/2017

Everyone gives good service
Posted on: 23/06/2017

Nurse Patty is so kind and helpful. The best.
Posted on: 20/06/2017

Georgina - really helpful!
Posted on: 19/06/2017

Staff are always helpful and polite and the doctors and nurses patient and caring. The advice and response helpful and gets me back to health asap every time...
Posted on: 05/06/2017

Ashliegh and all staff. Consistently helpful and cheerful.
Posted on: 24/05/2017

I've been a patient of this surgery for many years. I've already been treated well and listened to.
Posted on: 12/05/2017

Nurse Trish was so kind and helpful. Sorted my ear and I feel better just talking to her
Posted on: 31/03/2017

Great experience so far
Posted on: 02/02/2017

Dr Davey - spent ages with me and was really reassuring
Posted on: 07/12/2016

Dr Denholm - very caring Dr.
Posted on: 19/07/2016

The receptionist Pam, the head nurse, Dr Green and Andrew Craze have stood out but in all honesty all of the staff are incredible, friendly, helpful, caring and compassionate
Posted on: 06/06/2016

All are fantastic, excellent service and extremely approachable
Posted on: 20/04/2016

All at the front desk very helpful. All at the desk do an excellent job
Posted on: 29/03/2016