The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
At the surgery we started the Friends and Family test in December 2014, please see our results below.
|Year-month||Extremely Likely||Likely||Neither Likely nor Unlikely||Unlikely||Extremely Unlikely||Don't Know|
We asked the question:
Who at our practice stands out because of their caring and/or helpful approach? This can be a team or named individual.
Posted on: 01/08/2019
The nurses (all of them) are very helpful
Posted on: 01/07/2019
Dr Craze because he spends time and explains things
Posted on: 01/07/2019
Tricia, Nurse, is kind and helpful - lovely personality.
Posted on: 12/06/2019
Rep desk staff and Liz stand out.
Posted on: 16/04/2019
All staff very helpful
Posted on: 12/03/2019
Dr Cowan is very helpful and thorough. I can't praise him enough. Some of the 'appointments team' can be scary/intimidating when you ring in on the phone to make an appointment.
Posted on: 21/01/2019
Angie stands out but all the staff are really good. I am a diabetic.
Posted on: 15/01/2019
The whole team - they are the best when needed
Posted on: 19/12/2018
Dr Tamsin Craze always seems to be professional and yet approachable/has been since I can remember and has always been welcoming and helpful. Catherine is nice. I've always highly recommended and regarded Manor Surgery as the best until the last year or two where I feel a decline in the caring attitude of the doctors.
Posted on: 22/11/2018
Always had excellent treatment from the whole team
Posted on: 19/11/2018
Can't name one person - everyone is very pleasant
Posted on: 17/10/2018
I can't remember but a nurse lady with blond hair really helped me with smoking,
Posted on: 08/10/2018
Dr A Craze and Dr Kitson - compassion and go out of their way to help me.
Posted on: 08/08/2018
Isabel Davies - always willing to help out and Trish and Karen, both the same.
Posted on: 26/07/2018
The dressings nurses are always cheerful and helpful and it is a pleasure to have them attend to me
Posted on: 17/07/2018
Best care I've had since I've been registered. Super thank you to them all - Dr Kitson, Dr Dargue, Dr Denholm and Cath the phlebotomist.
Posted on: 25/06/2018
All of the doctors. The staff, nurses and doctors are excellent
Posted on: 20/06/2018
Caroline receptionist, she is very kind, helpful and pleasant
Posted on: 05/06/2018
All of them
Posted on: 17/05/2018
All the desk girls and doctors
Posted on: 16/05/2018
Glenn - very friendly and approachable.
Posted on: 18/04/2018
Dr Andrew craze - very helpful
Posted on: 16/04/2018
Dr Bahri. Very helpful reception area.
Posted on: 22/03/2018
Appointments ladies and all staff here are polite and professional and this surgery is second to none in my experience. Always tidy here too.
Posted on: 26/02/2018
Posted on: 14/02/2018
Posted on: 08/02/2018
Dr Denholm, but all of the staff seem excellent to me. He is kind and friendly, but so are most, if not all.
Posted on: 22/01/2018
Dr T Craze - put me at ease and was compassionate.
Posted on: 17/01/2018
Not getting the support I need, or ask.
Posted on: 10/01/2018
Trish/Karen/Isabel/Dr Andrew Craze - very accommodating and helpful
Posted on: 09/01/2018
Dr Denholm - caring and helpful. A breath of fresh air
Posted on: 21/12/2017
Reception staff - always very kind and patient
Posted on: 20/12/2017
Karen - always very helpful and approachable
Posted on: 18/12/2017
Rachael - so helpful and caring
Posted on: 15/12/2017
Glen - straight talking but kind. Brilliant sense of humour!
Posted on: 04/12/2017
Dr S Kitson, she was very compassionate and understanding
Posted on: 24/11/2017
Waiting time to be seen almost half hour late no explanation or apology given
Posted on: 08/11/2017
Lianna, Karen and Ashlie because of their commitment to patients. All front desk are excellent.
Posted on: 25/10/2017
Reception always helpful.
Posted on: 19/10/2017
Dr T Craze and Dr A Craze because they pay attention and listen to you. They are excellent doctors.
Posted on: 16/10/2017
As someone that suffers from anxiety due to (fully diagnosed) bipolar affective disorder, the times I need to see a doctor are the times I am most anxious. I'm particularly anxious about making phone calls and specifically picked your surgery because it had an online booking service. In recent months it appears you have stopped this service as it says "no internet bookable appointments" last time this happened (fortunately it was for something else and I wasn't feeling anxious) I called up and there were loads of appointments available they just hadn't been put on the online service! This time however I am unable to make a phonecall so probably won't come in as again, there are no available appointments on your online service.
Posted on: 11/10/2017
Karen and Alison (wonderful ladies) couldn't do without you.
Posted on: 27/09/2017
Surgery staff and doctors are always helpful and welcoming and clearly care about their patients.
Posted on: 22/09/2017
Because of their caring
Posted on: 19/09/2017
Karen (prescription) always helpful and willing to help
Posted on: 13/09/2017
Everyone in the practice is always friendly and helpful
Posted on: 06/09/2017
Posted on: 14/08/2017
Nurse Tricia is a lovely person. True vocational Nurse
Posted on: 09/08/2017
Been with the surgery for 30 years. Most if the GPS are great as are the nurses etc.
Although you can get a frosty reception from the front staff at times. The surgery is always clean
Posted on: 20/07/2017
All nurses. Excellent care always friendly.
Posted on: 20/07/2017
No words can express my thanks for the care given by the doctors and staff of Manor Surgery to my elderly mum, particularly in the last stages of her life. Also for the support given to our family. Mum had been a patient since the 'Green Lane' Surgery and in all those years would only have praise for all those she came into contact with within the medical profession. Thank you.
Posted on: 18/07/2017
I wouldn't like to distinguish between anyone (all good)
Posted on: 13/07/2017
Dr Craze - amazing! very helpful, knows my history
Posted on: 06/07/2017
Nursing and reception always pleasant and efficient
Posted on: 05/07/2017
All good. I have seen a lot of them and have always helped.
Posted on: 28/06/2017
Complete clinic. Excellent service.
Posted on: 27/06/2017
Everyone - good service
Posted on: 26/06/2017
Everyone gives good service
Posted on: 23/06/2017
Nurse Patty is so kind and helpful. The best.
Posted on: 20/06/2017
Georgina - really helpful!
Posted on: 19/06/2017
Staff are always helpful and polite and the doctors and nurses patient and caring.
The advice and response helpful and gets me back to health asap every time...
Posted on: 05/06/2017
Ashliegh and all staff. Consistently helpful and cheerful.
Posted on: 24/05/2017
I've been a patient of this surgery for many years. I've already been treated well and listened to.
Posted on: 12/05/2017
Nurse Trish was so kind and helpful. Sorted my ear and I feel better just talking to her
Posted on: 31/03/2017
Great experience so far
Posted on: 02/02/2017
Dr Davey - spent ages with me and was really reassuring
Posted on: 07/12/2016
Dr Denholm - very caring Dr.
Posted on: 19/07/2016
The receptionist Pam, the head nurse, Dr Green and Andrew Craze have stood out but in all honesty all of the staff are incredible, friendly, helpful, caring and compassionate
Posted on: 06/06/2016
All are fantastic, excellent service and extremely approachable
Posted on: 20/04/2016
All at the front desk very helpful. All at the desk do an excellent job
Posted on: 29/03/2016