Practice Policies

Privacy Notice

Manor Surgery holds personal information about our patients in the form of their medical records, both on computer and some hard copies.  This is to help our team look after your health needs and may also used to protect the health of the public and help manage the NHS as a whole - information may used for clinical audit to monitor the quality of the service we provide.  Information used for statistical purposes will be held so that individual patients cannot be identified.

Our Data Controller is Manor Surgery. We are committed to protecting your privacy and every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.  We will only use information collected in a lawful way. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations)or where the law requires information to be passed on.  We may also have to share your information, subject to strict agreements on how it will be used, with our partner organisations such as Social Services or the District Nurses.

You have the right to request access to view or obtain copies of the information the surgery holds about you and to have it amended if it is factually inaccurate.  Your request must be in writing and we have one month to respond.  If you want to see information from another provider, such as the hospital, you should write to them directly. Should you have any concerns about how your information is managed at the practice, please contact the Practice Manager.  If you are still unhappy following a review by the data controller, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

Our full Privacy Notice is available here: /media/content/files/Manor%20Privacy%20Notice%20for%20Patients(1).pdf


Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.


Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.